Shipping and Return

At UJUAL, we strive to ensure your shopping experience is seamless from start to finish.

That's why we offer complimentary standard shipping on all orders, in most european countries.

For those who need their items sooner, express shipping is available for an additional fee.

Standard Shipping : Free, with delivery times depending on your location.

Express Shipping : Available at an extra charge, with expedited delivery.

Once your order is placed, you'll receive a confirmation email with tracking details, so you can follow your purchase right to your doorstep.

International Orders

For our international UJUAL family, please be aware that cross-border shipments may incur additional fees such as duties and taxes, which are the customer's responsibility.

UJUAL Returns & Exchanges Policy

We want you to love your UJUAL products. If you're not entirely satisfied, we're here to help. We accept returns and exchanges within 30 days of your purchase, provided the items are in their original condition.

To initiate a return or exchange, please contact our customer service team with your order details. We will guide you through the process and provide a shipping label for returns.

Refunds : Issued to the original payment method, excluding shipping costs, once the return is processed.

Exchanges : Subject to product availability. We'll ship your new item once the returned item is received.

For defective or incorrect items, we cover the return shipping cost, ensuring your satisfaction with every purchase.

For more details or assistance, please reach out to our customer care team. We're committed to making your experience with UJUAL exceptional.